WhatsApp AI chatbot
WhatsApp AI Chatbot for Business and Ecommerce
Replymerce supports WhatsApp as a business messaging channel so customers get product and policy answers—especially after hours—while your team retains human takeover.
WhatsApp buyers expect fast answers
Ecommerce customers use WhatsApp for stock checks, sizing, and delivery questions. Away messages alone do not recommend products. Replymerce AI can answer from your catalog and FAQs, then escalate to a person when needed. This is messaging automation—not the separate Voice AI call channel.
What is supported
- WhatsApp business channel type in Replymerce
- AI replies using products and knowledge sources
- Shared inbox with assignment and human takeover
- After-hours coverage for repetitive product/policy questions
After-hours example (illustrative)
- Customer WhatsApps at 11pm asking if a color is in stock
- AI answers from the latest synced catalog data
- Customer asks for a discount exception
- AI escalates to human attention for policy exceptions
Setup overview
- Configure WhatsApp channel credentials in Replymerce Channels / Setup
- Connect catalog and knowledge content
- Send test messages and verify inbox delivery
- Define when agents should take over
Limitations
- WhatsApp Business / provider setup and messaging policy compliance are required outside Replymerce
- Template/marketing message rules are governed by WhatsApp—confirm current Meta docs for campaigns
- Voice/phone AI is a separate channel and should not be confused with WhatsApp chat
- Stock answers are only as fresh as your last catalog sync
Integrations
- WhatsApp channel
- Catalog sync (Magento/Shopify/CSV)
- Unified inbox
Plan limits apply (including free Starter caps). See /pricing.
Frequently asked questions
Is this WhatsApp auto-reply or full AI?
You can use AI answers grounded in catalog/FAQ content—not only a static away message. Escalate to humans for exceptions.
Does WhatsApp AI place orders?
Native checkout/payment inside WhatsApp is not a verified Replymerce capability. Replymerce focuses on answers, recommendations, leads, and handoff.
Ready to turn DMs into revenue?
Set up in minutes. Connect Meta, add your catalog, and let AI handle the first reply while your team closes the sale.