Facebook Messenger chatbot
Facebook Messenger AI Chatbot for Ecommerce Stores
Replymerce connects Facebook Messenger so buyers get product answers from your catalog, while your team keeps a shared inbox for handoff and follow-up.
Messenger is a sales channel, not only support
Customers message Pages about sizes, bundles, and shipping. Without catalog-aware replies, teams repeat the same answers. Replymerce turns Messenger into an ecommerce assistant that recommends products and escalates when a human should close.
Supported Messenger capabilities
Facebook Messenger channel via Meta connection
Catalog-grounded product Q&A and recommendations
Lead and conversation records in the Replymerce inbox
Human takeover, assignment, and internal notes
Same knowledge base as Instagram, WhatsApp, and website chat
Practical example (illustrative)
- Customer asks on Messenger whether a laptop bag fits a 15-inch device
- AI uses product attributes/FAQs to recommend matching bags with links when available
- Customer asks for payment or order status that is not in knowledge
- AI avoids inventing details and offers human help
- Agent continues the thread with full history
Illustrative flow only.
Setup steps
Connect Meta in Replymerce Setup / Channels
Enable the Facebook Messenger channel for your Page
Sync catalog and upload FAQs
Test Messenger messages and human takeover
Limitations
Requires a Facebook Page and Meta permissions
Native in-chat checkout/payment is not a verified Replymerce feature
Answer quality depends on catalog and knowledge freshness
Integrations
Meta Messenger
Magento / Shopify / CSV catalog
Unified inbox across messaging channels
FAQ
Facebook Messenger AI Chatbot for Ecommerce Stores
Starter free tier available with usage caps. Details on /pricing.
See pricing