Instagram & WhatsApp shared inbox
Shared Inbox for Instagram, WhatsApp, and More
Replymerce gives your team one inbox for customer conversations across Instagram, WhatsApp, Facebook Messenger, and website chat—with AI drafts and human control.
Split inboxes slow teams down
When Instagram lives in one app and WhatsApp in another, replies get missed and ownership is unclear. A shared inbox centralizes threads, assignments, and handoff while AI handles repetitive product questions.
Inbox capabilities
- Unified conversation list across connected channels
- Unread sorting and filters (including mine/unread)
- Assignment to teammates
- Human takeover toggle
- Internal notes hidden from customers
- Canned replies for agents
Team workflow example
- AI answers an Instagram size question
- Shopper asks for a custom quote
- Conversation is marked for human attention and assigned to sales
- Agent replies in the same thread; WhatsApp chats appear alongside in the list
How to use it
- Connect your messaging channels
- Invite teammates to the organization
- Open Inbox and set assignment preferences
- Practice takeover and notes on a test thread
Limitations
- Only connected channels appear
- Provider outages (Meta/WhatsApp) affect delivery outside Replymerce control
- Voice calls are a separate channel surface
Channels in one place
- Instagram DM
- Messenger
- Website chat
Team seats and channel counts depend on your plan. See /pricing and Settings → Team.
Frequently asked questions
Can we manage Instagram and WhatsApp together?
Yes—when both channels are connected, conversations appear in the same Replymerce inbox.
Does AI replace agents?
No. AI handles repetitive questions; humans take over for exceptions and closing.
Ready to turn DMs into revenue?
Set up in minutes. Connect Meta, add your catalog, and let AI handle the first reply while your team closes the sale.