How to Automate Customer Support in Armenian

You can automate much of customer support in Armenian by combining Replymerce’s Armenian UI/widget strings with knowledge content written in Armenian.

What is true in the product today

• Product UI and the chat widget include Armenian (hy) strings.
• AI reply language follows the language of your knowledge content (catalog copy and FAQs you provide).
• There is no separate claim of a dedicated “native Armenian LLM” beyond that content-following behavior.

Practical setup

1. Switch the workspace UI to Armenian if your agents prefer hy labels.
2. Write FAQs and product descriptions in Armenian when you want Armenian AI replies.
3. Sync Magento/Shopify or import CSV; keep Armenian-facing attributes filled where shoppers will ask.
4. Connect Instagram DM, WhatsApp, Messenger, and/or website chat; embed widget.js for the site.
5. Use human takeover, assignment, internal notes, and canned replies for exceptions.

Quality tips

• Keep Armenian FAQs specific (shipping cities, return windows)—illustrative examples only in docs.
• If mixed-language knowledge exists, expect mixed-language answers; clean the source text.
• Review after-hours escalations the next morning in the unified inbox.

Limitations

Automation quality tracks your content quality. Platform rules for each channel still apply. Free Starter caps and channel limits are listed on /pricing.

Next step

Explore website AI chatbot and social channel pages, then register and test Armenian FAQs end-to-end.